The Providence College School of Business partners with Rhode Island, Connecticut, and Southeastern Massachusetts organizations to provide custom research and employee development opportunities that lead to the achievement of organizational goals. Through content based on faculty expertise and specific needs, the PCSB develops and delivers high-impact programs that effectively educate and engage employees.
Delivered on-campus, on-site, or online, the PCSB can customize an educational experience to serve 10 to 200 employees.
Specialty topic areas in Management, Marketing, Data Analysis, and Customer Service include:
- Working Virtually
- Principles of Service
- Dealing with Challenging Customers
- Effective Customer Communications: Phone and E-mail
- Satisfying Internal Customers
- Marketing in the Digital Age
- Workplace Wellness
- Giving & Receiving Feedback
- Platform Business Models
To discuss how you can use education to enhance employee satisfaction, retention and effectiveness contact Professor Dan Horne, Associate Dean – Corporate Initiatives at 401-865-2722 or firstname.lastname@example.org