Practitioner Faculty in Marketing
Ryan Center for Business Studies 342
M.B.A. - Marketing Bryant University
Business Owner - Peak Performers - a training & consulting firm specializing in customer service & leadership best practices. Worked in a myriad of industries-retail banking, sporting goods, custom packaging, electronics, & eye wear, upgrading customer service teams to better serve both internal & external customers. 17 years as an adjunct & practitioner teaching marketing.
Area(s) of Expertise:
Best practices in customer service, brand image in the workplace, skilled team work initiatives resulting in high levels of service for both internal and external customers.
My philosophy is learning by doing. Students complete more than a few team applications, which contribute to a better semester-long project. Interaction and hands on are the methods, along with some lecture.