Janet Letourneau
Practitioner Faculty in Marketing
Education:
M.B.A. - Marketing Bryant University
Brief Biography:
Business Owner - Peak Performers - a training & consulting firm specializing in customer service & leadership best practices. Worked in a myriad of industries-retail banking, sporting goods, custom packaging, electronics, & eye wear, upgrading customer service teams to better serve both internal & external customers. 17 years as an adjunct & practitioner teaching marketing.
Area(s) of Expertise:
Best practices in customer service, brand image in the workplace, skilled team work initiatives resulting in high levels of service for both internal and external customers.
Teaching Philosophy:
My philosophy is learning by doing. Students complete more than a few team applications, which contribute to a better semester-long project. Interaction and hands on are the methods, along with some lecture.
